Skip to content

Scheduling/Customer Service Specialist

Neighborhood Dental is looking for you! As our team grows in Yankton, we are seeking an outgoing, friendly, motivated and customer-oriented professional with a great attitude to begin a dental career here. The right candidate must have exceptional customer service skills and a passion for helping patients. The person we are looking for needs to be a team player who is self-motivated, hardworking, willing to learn, and can multitask.

Benefits:
We offer a very competitive benefit package: employer match 401K, health insurance, free dental care, vision insurance, life insurance, PTO, monthly bonus incentive, paid holidays, uniform reimbursement, in-house continuing education (CE), and a competitive salary!

Primary Responsibilities:

  • Providing excellent customer service to patients
  • Creating a positive and professional atmosphere for patients and team
  • Actively monitoring schedule to ensure providers meet daily goals
  • Ensuring team is adhering to established protocols for patient followup
  • Answering incoming calls to meet patient need
  • Making outgoing calls, sending emails, and text messages regarding appointments
  • Scheduling appointments for checkups and dental treatment
  • Checking/responding to office voicemails, emails, and text messages
  • Checking and responding to appointment requests via online scheduling platform and Social Media
  • Updating and maintaining various reports for accurate data entry
  • Practicing HIPAA and maintaining compliance
  • Encouraging and training new team members, empowering them to succeed
  • Working with other professionals in your department to continually improve and develop the role
  • Attending regularly scheduled department meetings
  • Confirming appointments
  • Verifying pre-medications
  • Checking patients in and out
  • Collecting payment at the time of service and patient payment entering
  • Updating patient records when checking in patients by ensuring phone, address, and insurance are current
  • Scanning patients’ Identification, insurance card(s), and paperwork
  • Assisting patients in scheduling with specialists, if needed
  • Creating and submitting accurate dental claims
  • Monitoring and maintaining patient common areas, ensuring they are clean and presentable
  • Verifying patients’ dental insurance benefits and updating plan information

Ideal candidates will have the following experience, but all strong candidates will be considered:
- 1 year minimum dental front office experience
- Computer proficiency - specifically Microsoft suite and Google Drive
- Multi-line phone proficiency
- Knowledge of dental terminology
- Dentrix software knowledge experience preferred but strong candidates will be considered

Scroll To Top