Primary Duties and Responsibilities:
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Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
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Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
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Makes an effort to learn customers’ names and to address them by name whenever possible.
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Assists customers by: (examples include)
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escorting them to the products for which they’re looking
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securing products that are out of reach
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loading or unloading heavy items
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making note of and passing along customer suggestions or requests
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performing other tasks in every way possible to enhance the shopping experience.
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Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
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Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
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Prepares the cooking surfaces.
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Prepares vegetables, sides, meats, breakfast foods and all menu items.
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Places food in hot cases, monitors amounts, and refills as necessary.
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Knowledgeable of all menu items and able to take guests’ orders
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Prepares items for the upcoming shifts.
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Ensures personal understanding of all aspects of the Market Grille.
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Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
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Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
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Adheres to company policies and individual store guidelines.
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Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
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Washes dishes as necessary.
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Orders product and supplies as necessary.
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Prices products for customers as necessary.
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Delivers orders as needed.
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Assists in other areas of store as needed.
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Performs other job related duties and special projects as required.
