First Dakota National Bank is seeking a full-time Customer Solutions Specialist to join our Yankton team. This individual will respond to customer inquiries. Knowledge of First Dakota products and services is a plus along with strong organizational skills, a high degree of accuracy and attention to detail, excellent communication skills and the ability to work well in a fast-paced team environment. Must support and engage in First Dakota's culture for exceptional customer service and is responsible for building strong customer relationships. Hours include Monday-Friday 8-5.
Essential Duties and Responsibilities include the following:
- Possess knowledge of deposit products, e.g. Digital Banking, Bill Pay, e-statements, online applications, Passport platform for debit card support, Cash Management, Mobile Deposit, and other digital banking products as deemed appropriate
- Shared responsibility for inbound external customer call volume; however will also assist with internal customer call volume as needed
- Act in accordance with ‘First Dakota National Bank Phone Standards’ and provide exceptional customer service with every customer interaction
- Assist customers with routine account-related questions and requests
- Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
- Ensure customer confidentiality
- Complete maintenance per customers phone requests and deposit-related forms when applicable
- Complete check back reviews
- Promote and cross-sell banking products and services and make referrals to other departments based on customer needs in accordance with First Dakota's philosophy
- Adhere to established policies and procedures regarding appropriate resolution of customer complaints
- Demonstrate effective decision-making in determining corrections, fee waivers, and refunds through appropriate methods/solutions
- Inform management of irregular or recurring problems and suggest improvements
- Attend and come prepared to all meetings and developmental training deemed necessary by your supervisor
- Adhere to compliance procedures and participate in required compliance training
- Other duties as assigned
- Consistently at work and on time
FIRST DAKOTA offers competitive compensation and excellent benefits including Medical, Dental, Life, Short and Long Term Disability, PTO, Career Apparel and 401(k). Successful applicant must pass pre-employment screening including credit history and criminal background.
Interested candidates may apply online at www.firstdakota.com/careers.
Our company is an Equal Opportunity Employer
Member FDIC
